A fellow Pixel Superfan had a great experience at the Oakbrook Google Store and he thought he’d share:

Just thought it worth sharing, my mom’s Pixel 7a was having battery issues, I did a chat with support where they told me it wasn’t under warranty, went to the store and they did a special warranty replacement given the battery issues that you can find all over the web. 2 hrs later resolved. Especially great considering she got this phone on my family’s Fi plan with a promo that is still on going for 2yrs.

While there they also fixed my charging issue on my Pixel 5 by using effectively a dentist/surgical pick to pull the pile of lint out.

Just thought the good service was worth sharing with the community. ❤️

It’s nice hearing success stories like this. Especially when the Google Store employees go above and beyond what is even asked of them. I hear this happens a lot. It makes people want to go into the store’s instead of dealing with a contractor online. Still, Google’s been doing a much better job at resolving issues at third-party repair shops as well.